Please note when adding a device, confirm:



  1. The device is powered on

  2. The device is in pairing mode (Status light is flashing RED rapidly)

  3. Your smartphone and device are within respectable WiFi range

  4. Make sure the network function of the router and smartphone are unblocked

  5. The entered WiFi password is correct

  6. Your smartphone is on a 2.4Ghz WIFI channel and SSID broadcast is enabled in your router settings

  7. The router’s encryption method is WPA2-PSK and authentication type is AES, or both are set up as automatic

  8. If the router reached its connected devices limit. Please try and turn off some devices’ WiFi function and try device setup again

  9. If the router has MAC address filtering enabled, please try removing the device from MAC filter list and make sure the router allows the device to be connected