Please note when adding a device, confirm:
- The device is powered on
- The device is in pairing mode (Status light is flashing RED rapidly)
- Your smartphone and device are within respectable WiFi range
- Make sure the network function of the router and smartphone are unblocked
- The entered WiFi password is correct
- Your smartphone is on a 2.4Ghz WIFI channel and SSID broadcast is enabled in your router settings
- The router’s encryption method is WPA2-PSK and authentication type is AES, or both are set up as automatic
- If the router reached its connected devices limit. Please try and turn off some devices’ WiFi function and try device setup again
- If the router has MAC address filtering enabled, please try removing the device from MAC filter list and make sure the router allows the device to be connected